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    Imo In App Purchase

    Imo is a free, simple and faster video calling & instant messaging app. Some in-app features include:

    • Free international calls
    • Enjoy group chats up to 100,000 members
    • Fully accessible from all devices
    • Less data usage

    1. How customer will be able to recharge in Imo

    Ans: Customer 1st will have to go profile from Imo app. Then will have to select “Imo wallet”. Then customer have to select “Recharge”. In recharge customer will have to select location Bangladesh. Then customer get recharge option through Robi & Airtel

    2. Is this service owned by Robi?

    Ans: No. This service is owned by Codashop. Robi is working as the only payment processing partner.

    3. What is Codashop?

    Ans: Codashop is an online distribution platform for digital gifts. The company specifically targets noncredit card users. The fastest way to get online gaming credit. In Codashop customers can buy game Items, gift cards etc. This system is fast - you do not need to login or register. It's easy – select product, choose payment method and enter email address. It's safe and secure.

    4. What is the Codashop address?

    Ans: www.codashop.com/bd

    5. Up to how much amount can a customer buy from Codashop?

    Ans: Customers can buy any amount up to BDT 600 in a month without VAT, SD, SC and in a year upto BDT 3000 without VAT, SD & SC. only above mentioned price points will be available for Robi & Airtel customers for purchasing World War Heroes.

    6. Are the IMO diamonds transferable between the IMO Accounts?

    Ans: No, the IMO diamonds cannot be transferred between any IMO accounts.

    7. Can the IMO Diamonds be encashed?

    Ans: No the IMO diamonds cannot be encashed and can only be used for purchasing digital gifts inside the application and the diamonds will be ultimately consumed within the app cycle.

    8. What digital gifts can be purchased?

    Ans: Digital gifts consist of emojis and virtual items that can be only used inside the application.

    9. Can I top-up accounts for people in other countries?

    Ans: No, the users cannot top up accounts for people in other countries. A user has flexibility to choose the country he is based and top-up via the available channels in that country. Whether they can successfully top up via a channel depends largely on the setting of the channel he chose, eg, local mobile required, local bank card etc. Top-ups can be done only via the User ID that are unique to each other.

    10. How Can I Get a History of My Transactions?

    Ans: We cannot provide transaction history if you failed to give us the above data due to account security reasons.

    11. How to get the transaction history?

    Ans: For game transaction history, please contact our customer support team through this form and provide the data below:

    • Phone number used during the purchase:
    • The payment method used for the transaction:
    • Transaction date and time:
    • Transaction Amount:
    • Email address entered during the purchase:

    We will provide you with a history of your transactions once you submit the data to us.

    12. Error 213 When Making a Purchase

    Ans: Error 213 means that the transaction is expired. It could be because of: You didn't enter the OTP into the Codashop payment page in time (if using the Direct Carrier Billing payment method), or The Codashop system did not receive your payment during the session time (if using Bank Transfer/EWallet/Convenience Store payment method). Please kindly restart your device and try to make a purchase again if you didn't get charged.But if you already made a payment or got charged, please kindly contact us here and attach your payment proof. So that we could help you to check it on our system.

    13. I Completed a Purchase But Didn’t Get the Item

    Ans: Scenario 1: You completed the payment and you got a notification page, email, or SMS from Coda saying that your transaction is complete, but didn't get your item. This means that the game/app had a problem fulfilling your order. But do not worry, we'll have a record of your transaction and will help fix the problem by asking the game/app provider to manually fulfill your order.

    Scenario 2: You completed the payment, but you got a notification page, email, or SMS from Coda saying that your transaction has expired without being completed. In this case, it is possible that there was a connection problem between the payment channel and Coda - so you paid, but the payment channel had a problem notifying Coda of this. Again, don't worry: we'll work with the payment channel to investigate and fix the problem by manually fulfilling your order or issuing you a refund.

    Please send the following information to Codashop customer support so that we can help diagnose the problem and resolve it for you:

    • Date & Time of Transaction:
    • Phone Number or Email:
    • Game/App name:
    • Success/Failure notification that you received from Coda:
    • Amounts:

    14. How to Contact Codashop Customer Support

    Ans: For Coda Support please use below link: https://bd.support.codashop.com/hc/en-us