Islamic Kotha

Objectives

The aim of launching this service is to provide intelligent, authoritative & authentic responses to subscriber’s question about Islam, whether it would be from a Muslim or a non-Muslim, and help them to solve general, personal & social problems. Honorable agents of the Call Center will be Islamic Scholars from Islamic Foundation, Bangladesh. The main Objectives of launching this service is to -

  • teach and familiarize Muslims with various aspects of their religion
  • be a source for guiding people to Islam
  • respond to Robi user’s queries to the best of available resources & capabilities
  • assist in solving the social and personal problems of the Muslims in an Islamic context

Unique selling points

  • No Operator in Bangladesh Market has a live Islamic call center
  • Its first time in Bangladesh as a Robi branded exclusive service.
  • No premium charging for call center, user can consult with Islamic scholar by paying the regular tariff only.
  • One stop service – Islamic call center & Islamic IVR content at one dial (just dial 8155)
  • No controversial information will be service through Islamic call center.
  • Call center has approved by Islamic foundation, Bangladesh.

Service details

Robi Islamic kotha is a religious service. This is a combination of human agent based live call center along with Islamic IVR content. IVR content will be changed based on various Islamic events whereas Islamic call center will be served 7 days in a week from 8:00 AM to 8:00 PM.

Process of availing the service:

Robi user can subscribe to the service through IVR or SMS or USSD -

o IVR: Just dial the short code 8155 and follow the instruction.
o SMS: Type below keyword for specific pack subscription to 8155 –
               • 1 Day Pack- START<>IVR1
               • 7 Days Pack- START<>IVR7
               • 15 Days Pack- START<>IVR15
               • 30 Days Pack- START<>IVR30
o USSD: *8155# & follow the instruction.

Process of deactivating the service: 

Registered users can cancel the service at any time through IVR or SMS -

o IVR: Just dial the short code 8155 and select 9 from the menu option.
o SMS: Type below keyword for specific pack subscription to 8155 –
               • 1 Day Pack- STOP<>IVR1
               • 7 Days Pack- STOP<>IVR7
               • 15 Days Pack- STOP<>IVR15
               • 30 Days Pack- STOP<>IVR30
o USSD: *8155# & follow the instruction

## To cancel all services under 8155, just type STOP<>ALL & send to 8155

Service Call Flow

After dialing 8155, Robi user needs to be registered in this service and then will listen below instruction –

Press 1 for Islamic Sawal-Jawab (Live call center)
Press 2 for Daily Namaz timings
Press 3 for Hadith
Press 4 for Daily Duaa
Press 5 for Quranic Ayat and Torjoma
Press 6 for Islamic gazal
Press 9 for Islamic event
Press 0 for help
Press 8 for Previous Menu

Islamic Event

Ramadan special content will be available under Islamic event. After dialing 8155, registered user needs to press ‘9’ for Ramadan special segment & avail the below content –

  • Ramadan special Duaa
  • Selected Hadith
  • Ramadan special Gazal
  • Rules related to Iftar/Sehari/Tarabi Namaz

Tariff 

Particular Monthly Fortnightly Weekly Daily
Subscription Fee (BDT) Without Supplementary  Duty (SD) + VAT on price inclusive of SD 25 15 7 2
IVR Browsing Fee without Supplementary  Duty (SD) + VAT on price inclusive of SD (Applicable for ALL) ZERO
Validity in Day(s) 30 15 7 1
For more information, please refer to FAQ
  • 5% Supplementary Duty (SD) , 15 % VAT on tariff inclusive of SD and 1% surcharge on base tariff will be applicable.
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