VAS Terms

Eligibility

(i) Entrants must meet the eligibility requirements as specified in the “Competition/Promotion Specific Terms & Conditions”. Failure to meet the eligibility requirements will result in an entry being invalid and/or forfeiture of any prize.

(ii) Unless otherwise specified in the Competition/Promotion Specific Terms & Conditions, the Competition/Promotion is only open to legal residents of Bangladesh aged 18 years or over at the time of entering the promotion, holding a valid biometrically registered Robi or Airtel SIM and the Competition/Promotion winner must provide a Bangladeshi address for delivery of prize (if applicable).

(iii) Neither employees of Robi nor any of its subsidiaries and/or Partners associated with this Competition/Promotion, including the provider of the prize, nor members of their immediate families (including any live-in partner), nor any person connected with the administration or otherwise of the Competition/Promotion and/or prize, are eligible to enter. Any such entries are invalid.

(iv) Robi reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time and to use any legal channels and methods available to carry out checks of any details provided. Robi may withhold delivery of a prize until it has received such evidence from the winner and failure to provide such evidence in a timely manner may result in forfeiture of the prize as per Robi’s sole discretion.



Entry

(i) The opening and closing date and time for entries is as indicated in the Competition/Promotion Specific Terms & Conditions. Any entries received before or after these times will not be accepted but (where applicable) may still be charged.

(ii) In respect of Competition/Promotions, in order to enter entrants must fulfill the requirements detailed in the Competition/Promotion Specific Terms & Conditions.

(iii) Each entrant will be charged the cost of entry (if any) as indicated in the Competition/Promotion Specific Terms & Conditions, whether their entry to the promotion is successful or not. Any entry which is not charged the due amount (SMS/USSD/IVR/Call/WAP/APP etc., charge) due to any technical, software, hardware, network, etc., exploitation by the Entrant and/or due to any technical glitch, loophole, fault, etc., shall be deemed to be invalid and shall not count as any entry to the Competition/Promotion.

(iv) Entry to the promotion must be by the applicable method(s) as indicated in the Competition/Promotion Specific Terms & Conditions which may include online entry, phone entry, SMS, USSD, IVR, app, etc.

(v) Any entries which are above the maximum number of entries for each method of entry as specified in the Competition/Promotion Specific Terms & Conditions (if any) or which are

(vi) incomplete, without all the required information, inaudible, incomprehensible, made or received after the deadline for receiving entries has passed or which are not received by the Promoter or are not otherwise in accordance with these General Terms and/or the Competition/Promotion Specific Terms & Conditions are invalid and will be discounted.

(vii) In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of any entry by any Entrant, or the operation of any part of the Competition/Promotion, network or phone system, the decision of Robi shall be final.

Prize

(i) The prize is as specified in the Competition/Promotion Specific Terms & Conditions. Unless otherwise stated in the Competition/Promotion Specific Terms & Conditions, only one prize per Entrant is permissible.

(ii) Timing of receipt of the prize may be subject to availability. Receipt of the prize is subject to winner confirmation, i.e. Robi has managed to contact the winner and received confirmation of eligibility. The prize is also subject to the terms and conditions of the prize provider, their agents, and where applicable to the terms of the venue and/or the manufacturer.

(iii) The prize excludes all other costs and arrangements not expressly included in the prize as stated in the Competition/Promotion Specific Terms & Conditions. Additional charges and expenses incurred for goods, services, attractions, facilities, upgrades, activities and events not expressly included in the prize are payable solely by the winner [and where applicable their companion(s)]. Robi will not be held liable where such charges and/or expenses are incurred, and no refund or reimbursement will be made. Robi will accept no responsibility where the winner is unable to pay in full, any such charges and/or expenses as incurred.

(iv) No cash equivalent (where applicable) or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable. However, Robi reserves the right to change the prize or any part of the prize (to an alternative prize or part of the prize of equal or greater value) for any reason in its sole discretion including without limitation due to circumstances beyond its control or if any part of the prize becomes unavailable. If for any reason the winner chooses not to take up the prize or any part of the prize, Robi reserves the right to ask the winner to confirm this in writing and the Promoter will be able to retain or dispose of the prize at its own discretion.

(v) The Promoter may refuse to provide a prize, or may seek its recovery, in the event of non-entitlement under these General Terms and/or Competition/Promotion Specific Terms & Conditions and/or an Entrant's breach of these General Terms and/or Competition/Promotion Specific Terms & Conditions, fraud or dishonesty, including but not limited to hacking, or use of technology, software, hardware, glitches, loopholes, etc., through which the Entrant exploits the Competition/Promotion for his own gain and/or which enables an Entrant to gain unfair advantage over other Competition/Promotion Entrants and/or evade any applicable charges when entering the promotion.

(vi) If the prize consists of tickets for concerts, festivals, films, sports events or similar types of events and/or holidays/flights, there can be no claim on any form of compensation in case of cancellation.

(vii) If the prize includes travel/accommodation abroad for which a valid passport or VISA is required, the Entrant must be in possession of a valid passport and must get VISA from the appropriate embassy/authority at Entrant’s own initiative and expense. If the Entrant fails to have a valid passport and/or VISA and therefore fails to utilize the prize, Entrant shall not claim any alternate prize and/or cash equivalent from Robi and Robi shall not entertain any such claims, demands, requests, etc., from the Entrant.

(viii) The winner of the prize gives Robi permission to use, free of charge, any received personal data, any photos or any contributions linked to the Competition/Promotion to be used in promotional activities relating to the Competition/Promotion and in relation to the announcement of the winner through all media, including radio, television and internet.

(ix) At the request of Robi, the winner(s) of the prize will cooperate in promotional activities of Robi to the extent that can be reasonably expected of them, including publicity regarding the announcements of the winner(s) across all media including radio, television and the Internet. For cooperating with these promotional activities no financial compensation will be paid.

(x) The Entrant consents to the processing of personal data in connection with participation in the Competition/Promotion. Robi may add the personal information to its database, which is confidential and will be treated as confidential.

(xi) Personal information may be used to execute the Competition/Promotion and the award ceremony. In this context, Robi is entitled to provide personal data to third parties involved in the relevant Competition/Promotion (including suppliers, advertisers, sponsors and/or producers). Moreover, the Entrant gives permission to Robi to keep him/her informed of the products and/or services of Robi, its partners (including sponsors, manufacturers and advertisers) and carefully selected companies.


Limitation of Liability and Disclaimer

(i) In relation to all Competition/Promotions promoted by Robi, Robi does not accept responsibility for any fault, malfunction, damage, loss or disappointment suffered by you as an Entrant howsoever arising from participating in a Competition/Promotion and/or prize draw or from accepting any prize, whether due to any error, omission or other cause by the Promoter or their employees, agents or others.

(ii) Use of the awarded prize is at the expense and risk of the winner. Robi can not be held liable for use of the prize by the winner under the General Terms and/or Competition/Promotion Specific Terms & Conditions.

(iii) Robi is in no way responsible for any damages arising from participation in the Competition/Promotion or for any technical malfunctions, failures or delays with respect to participation in the Competition/Promotion or the appointment of the winner.

(iv) Robi is in no way responsible for any problems or defects arising from the use of the Website and/or downloading any components whatsoever in relation to the Competition/Promotion.

(v) Robi is entitled to, at its discretion and without notice, change or modify these General Terms and/or Competition/Promotion Specific Terms & Conditions for the duration of the Competition/Promotion and without giving a reason to discontinue, modify or adapt the Competition/Promotion for reasons of its own without any obligation to compensate any damages on behalf of the Entrant. Any changes or adaptations within the Competition/Promotion, will be made public in an appropriate manner (e.g. via its website).

(vi) If one or more conditions of the General Terms and/or Competition/Promotion Specific Terms & Conditions are void or invalid, this will not affect the validity of the remaining conditions of the General Terms and/or Competition/Promotion Specific Terms & Conditions.

(vii) When the General Terms differ from those determined in the Competition/Promotion Specific Terms & Conditions, the Competition/Promotion Specific Terms & Conditions shall prevail.



Technical compliance

(i) For IVR based on minutes of usage Competition/Promotion, multiple simultaneous conference calls to the short code utilizing the same SIM shall not be considered a valid method to add to minutes of usage.

(ii) For SMS based Competition/Promotion, Entrant will have to be active in the service throughout the Competition/Promotion period. The Entrant will be charged for every question as per the given tariff and will answer with correct option only after receiving the question(s). If score is obtained without answering the questions or in any other alternative way(s), then those points will not be considered valid. For every campaign a daily score limit will be set to ensure more participation and transparency in the campaign. After reaching the daily limit the customer will be blocked from scoring further and accordingly be notified. The policy for daily limit might vary from campaign to campaign for e.g an incremental daily limit. In such scenario Robi reserves the right to absolutely disqualify the Entrant from the Competition/Promotion or subtract points that are fraudulently earned.

(iii) For IVR based Competition/Promotion where Entrants are to record contents to score points, any offensive or abusive contents will not be accepted and it might subsequently lead to disqualification of the Entrant from the Competition/Promotion itself.

(iv) A score or benchmark is reasonably decided by considering the ability of an Entrant to participate in such Competition/Promotion with reference to precedence of similar (same) Competition/Promotion in the past. Henceforth any complaint questioning the practicality of score or benchmark shall not be entertained by Robi.


Disqualification

(i) If the Entrant fails to comply with these General Terms and/or the Competition/Promotion Specific Terms & Conditions, then the Entrant shall be automatically be disqualified from winning any prize and/or benefit under the Competition/Promotion.

(ii) Notwithstanding anything stated elsewhere in these General Terms and/or the Competition/Promotion Specific Terms & Conditions , if the Entrant is not eligible as per clause 1 (Eligibility), then the Entrant will automatically be disqualified from winning any prize and/or benefit under the Competition/Promotion. Furthermore, if the Entrant’s entry is not acceptable as per clause 2 (Entry), then the Entrant will automatically be disqualified from winning any prize and/or benefit under the Competition/Promotion.

(iii) If any Entrant engages in any fraudulent activity, dishonesty, exploitation, hacking, etc. in relation to being deemed eligible to enter any Competition/Promotion and/or in relation to entry to any Competition/Promotion and/or in relation to being judged a winner of any Competition/Promotion, then such Entrant and such Entrant’s entry to such Competition/Promotion shall automatically be disqualified, without requirement of providing any notification to such Entrant.

(iv) Robi has the right to disqualify any Entrant if Robi believes that the Entrants are not acting in conformity with the General Terms and/or Competition/Promotion Specific Terms & Conditions or if the Entrant is otherwise fraudulently accessing the Competition/Promotion or unfairly influencing the course of the Competition/Promotion.