In case of Recharge failure, the same amount will be refunded by respective payment partners (PortPos). Refund adjustment time to respective requester Bank or MFS account is 5 to 7 working days.
Customers need to dial *1# to know the account balance.
Customers can check successful recharge history For Prepaid need to dial *123*1*5# For Postpaid: *123*1*6# to know the last recharge.
Customer can recharge up to BDT 1000 for prepaid and BDT 50,000 for Postpaid at one go.
During pack purchase through online payment any prior subscription free or emergency balance usage will be deducted from the amount recharged for pack or offer purchase. In that case internet pack or offer that you have selected may not be activated.
During Internet pack or offer purchase, for 'Payment through bKash or cards', purchase limit for prepaid customer is between 20 Taka - 1000 Taka and for postpaid customer 20 Taka - 50000 Taka