At Robi, we understand that in today’s digitally connected and data driven world, sometimes it can be difficult to understand how your personal information is being collected and used. As part of our commitment to being transparent with our customers and business partners, we want to clearly explain about our data privacy practices and how we protect your privacy so that you can make informed decisions.
As we recognize the importance of protecting and safeguarding your personal information that you have entrusted to us, we have established privacy policies that defines and enforces the structure and accountability for secure and respectful collection, use and sharing of your personal information.
All our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, Using of your personal data, implementing robust cyber Security practices and taking due care when data Transfer is required.
Please take a moment to make yourself familiar with our data privacy practices. Should you have any queries, feel free to reach us at email@example.com
Note that we may from time to time amend, modify, vary or update this Privacy Notice and such updated version shall be available at www.robi.com.bd/en/personal/privacy-notice and you will be bound by such modifications, variations or updates.
If you are under the age of , you are required to obtain the consent of your parent, guardian or person who has parental responsibility over you before sending us your personal data (for example, your name, address and email address). In such cases, we may require sufficient proof of such consent at any time.
The types of personal data we collect or obtain may vary according to our relationship with a data subject (person whose data we collect) and may include the following:For Customers
We may collect or obtain your personal data:For Customers
Your personal data may be used or processed for the purpose of:For Customers
We may disclose your personal data:For Customers
We do not routinely share/transfer your personal data with any external organizations or third parties. However, where and whenever we share/transfer your personal data, it shall be for the purposes set out under “How do we use your personal data?” and we shall do so in accordance with applicable data privacy laws, unless required or permitted by law.
We use reasonable efforts in accordance with industry best practices to ensure that the above-mentioned maintain the confidentiality of your personal data and are restricted from using your personal data for any unauthorised purpose.
We respect your rights and privacy by taking steps to ensure that your personal data is accurate, complete, not misleading and up to date. As a data subject of Robi, you have the following rights:
You can request to access or update the personal information we hold about you by visiting your nearest Robi Customer Care centers or by digital self-care platforms, e.g., by visiting My Robi App you can access your call details record, your account information etc.
If you wish to visit any customer care centers to access or update your personal information, we may ask you for information to validate your identity and confirm the scope of your request.
Please note that we may not able provide you with access to personal information in certain circumstances, such as where access may be restricted as permitted or required by law.
We may transfer your personal data across geographical borders to other entities in compliance with law. Where your personal data has been transferred to members of our group of companies and/or to third parties located outside of Bangladesh, the transfer of your personal data is carried out under organizational, contractual and legal measures and with adequate levels of protection implemented as well as any additional local legal requirements for the parties receiving this information in order to safeguard your personal data.
We may collect and store your personal data in electronic or physical form, depending upon the requirement. Information may be stored at our and third-party premises within IT Systems (e.g. external cloud storage, internal or third-party management systems, e-mail, database, hard drives), document warehouses etc.
We endeavour, where practicable, to process your personal data in a safe environment by preventing any unauthorized or unlawful processing of personal data or accidental loss or destruction of, or damage to, such information. We have implemented various physical, technical and administrative security measures to protect your personal data and our network from unauthorized access. Some of these measures include:
We will retain your personal data only for as long as such information is necessary for the purposes it was collected for. The retention period for personal data may also be affected by the requirements of applicable laws. In all cases information may be held for a) a longer period where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or b) a shorter period where the individual objects to the processing of their personal data.Consequences of not providing personal data
We may require collection of certain personal data about you and failure to provide such information may:
i. You have read and understood this Privacy Notice and agree and consent to the use, processing and transfer of personal data as set out herein.
ii. All information and representation provided are true and correct to the best of your knowledge, and you have not knowingly omitted any relevant information