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Door Step Service

Robi/Airtel brings the 'Door step service' in Bangladesh, the most customer centric service ever. This service will allow a Robi/Airtel customer to enjoy all kind of service at their preferred place and convenient time. No longer you need to waste your time and effort to visiting our touch points we will be at your premises on your time with your desired services.

  • Save travel time
  • Avoid parking hassle
  • Avoid long queue
  • Avoid Creasy Traffic
  • Uninterrupted service
  • At your convenience and comfortable location
  • New connection Sales
  • SIM replacement / SWAP
  • Ownership Transfer
  • Easy Load Recharge & Data Sales
  • MNP
  • Dial 121 (Robi users) or 01819400400 (Other user), Dial 121 (Airtel users) or 01678600786 (Other user)
  • To avail our services, please email us at: with your details and we will reach out to you.

Basic Requirements and Guideline

  • Customer’s finger print and NID need to match for SIM replacement.
  • Customer needs to keep NID number/NID Copy for replacement.
  • SIM replacement is FREE for Robi Elite Customers.
  • You can get your desired number subject to availability.
  • As per BTRC regulation, one customer can register ONLY one SIM at a time.
  • National ID card number and fingerprint is a mandatory requirement during SIM delivery.

Mobile Number Portability (MNP) is a service by which you can switch from current mobile operator to robi/airtel Network by keeping the mobile number same.

  • Customer’s Finger print and NID number (which was used to buy the SIM) is mandatory for MNP service
  • Customer should not have any due (postpaid), emergency balance or any other contractual obligation to avail this service
  • Now you can easily change your SIM’s biometric ownership from the Comfort of your Doorsteps!
  • Total Cost 60 TK ( Only Delivery charge BDT 60 will be applicable for this)
  • Both Doner and Receiver need to provide the fingerprint and to be present during ownership transfer.
  • Privacy Notice: Please Read Carefully and Acknowledge the Privacy Notice at

Doorstep Service is currently available in Metropolitan Areas across Thanas of Dhaka, Chattogram, Sylhet, Khulna, Rajshahi, Barisal, Mymensingh, Rangpur, Gazipur, and Narayanganj.