Door Step Service

What is Door step service?

Robi/Airtel brings the 'Door step service' in Bangladesh, the most customer centric service ever. This service will allow a Robi/Airtel customer to enjoy all kind of service at their preferred place and convenient time. No longer you need to waste your time and effort to visiting our touch points we will be at your premises on your time with your desired services.

Why should you choose the doorstep service?

• Save travel time
• Avoid parking hassle
• Avoid long queue
• Avoid Creasy Traffic
• Uninterrupted service
• At your convenience and comfortable location

What are the services?

• New connection Sales
• SIM replacement / SWAP
• Ownership Transfer
• Easy Load Recharge & Data Sales
• MNP

How to generate services request?

• Dial 121 (Robi users) or 01819400400 (Other user), Dial 121 (Airtel users) or 01678600786 (Other user)
• To avail our services, please email us at: doorstep@robi.com.bd with your details and we will reach out to you.

Basic Requirements and Guideline:

SIM Replacement/Swap

• Customer’s finger print and NID need to match for SIM replacement.
• Customer needs to keep NID number/NID Copy for replacement.
• SIM replacement is FREE for Robi Elite Customers.

New connection:

• As per BTRC regulation, one customer can register ONLY one SIM at a time.
• National ID card number and fingerprint is a mandatory requirement during SIM delivery.

MNP:

Mobile Number Portability (MNP) is a service by which you can switch from current mobile operator to robi/airtel Network by keeping the mobile number same.

• Customer’s Finger print and NID number (which was used to buy the SIM) is mandatory for MNP service
• Customer should not have any due (postpaid), emergency balance or any other contractual obligation to avail this service

Ownership Transfer:

• The previous owner and the new owner both need to be present together during ownership transfer.
• Both sender and receivers finger prints need to match with election commission data base. Otherwise, the SIM transfer would not become successful.

Doorstep service is currently available in 79 Thanas of Dhaka, Chattogram, Sylhet, Khulna, Rajshahi, Barisal, Mymensingh, Rangpur, Gazipur, Narayanganj, Cumilla, Savar, Noakhali and Feni..

List of Thanas where Doorstep (D2D) Service is Available