Please select an issue from the following to find out most frequently asked questions.
1. How can I check all Robi prepaid package info?
Just dial *123*2*2# to check all Robi prepaid package info
2. How can I check my own number?
Just dial *2# to check your own number
3. How can I check my own package info?
You can check your plan from My Robi app or just dial *6# to check your own package info
4. How can I check my Robi Postpaid bills info?
You can check your bills info from My Robi app or by dialing *1#
5. How can I check my Robi Prepaid account balance?
You can check your prepaid balance info from My Robi app or dial *1#
6. How can I check SMS pack balance?
You can check SMS pack balance from My Robi app. You may also check SMS pack balance by dialing *222*12#
7. How can I check internet pack balance?
You can check your internet pack balance from My Robi app. You may also check internet pack balance by dialing *3#
8. How can I check bundle minute balance?
You can check bundle minute balance from My Robi app. You may also check bundle minute balance by dialing *222*2# and *222*8#
1. How can I check all internet bundles?
You can check all internet bundles from my robi app or by dialing *4#
2. How can I check my Internet balance?
You can check your internet balance from my robi app or by dialing *3#
3. How can I check my special Internet offer?
You can check special offer for you from my robi app or by dialing *888#
4. How can I get Internet settings?
Just dial *123*3*1# for internet settings
5. How can I increase my existing internet pack validity?
By purchasing the same volume internet pack, you can increase your existing internet pack validity as per newly purchased internet pack validity.
6. I have charged 5TK as PPU internet use. Is there any way to avoid this?
1. How can I check all my active value-added services?
You can check your active value-added services by dialing *5#
2. How can stop all active VAS services?
You may stop all your active VAS services just by dialing *9#. You may also stop VAS services form My Robi app which are shown in App.
3. How can I activate Goongoon service?
You can activate Goongoon service from My Robi app. You can also activate Goongoon service by dialing 28466
4. How to deactivate Goongoon service?
You can deactivate Goongoon service by following any of the below:
5. How to know about VAS service of Robi?
You can know about all vas services from my robi app or just dial *123*6# (free of cost).
6. How to unsubscribe from Amar Goongoon?
You can unsubscribe amar goongoon from my robi app or just type STOPAG and send to 28466
1. What is Jhotpot loan?
Jhotpot loan is a loan service that allows customers to avail main account balance along with minute, internet, and combo bundle when customers’ main account balance is insufficient.
2. How can I avail Jhotpot loan?
You can avail Jhotpot loan from My Robi app. You may also avail Jhotpot loan service by dialing *8#
3. What I need to do to opt-out from Jhotpot loan?
You do not need to opt out as Jhotpot Balance is an on-demand service for every single time usage.
4. How can I check On Demand Jhotpot Balance Status?
You can check your Jhotpot balance status from My Robi App. Also, you may type “STATUS” and send to 8811 for checking Jhotpot balance status
5. Where can I use the Jhotpot Balance?
Jhotpot Balance is usable like main account balance. Such as:
6. What would happen if I recharged after consuming Jhotpot Balance?
Jhotpot Balance will be adjusted with immediate next recharge.
7. What is the criteria to avail Jhotpot loan service?
8. Is there any service charge for Jhotpot loan?
9. How can I check balance of Jhotpot loan?
You can check all kind of balance from My Robi app. Also, you may check main account balance by dialing *1#, minute balance by dialing *222*2# and internet balance by dialing *3#
1. What do I need to take to get a new connection of Robi?
You need to provide your valid NID information and biometric fingerprint to get a new connection of Robi
2. What is the new connection price of Robi SIM?
3. On New acquisition prepaid offer what is the base tariff?
Any-net Tk 1.59/ min (10 sec pulse) without VAT & SD
4. What is the base call rate/min on new postpaid acquisition offer?
60p/min (1sec pulse) for 1st 30 days, after 30 days of activation 66p/min (1sec pulse), any-net without VAT & SD
5. Tell me about Robi new connection offers? / What are the benefits of a new connection of Robi?
You will get a number of benefits by joining Robi, to get the latest New Acquisition offer please visit: www.robi.com.bd/en/personal/new-connection
6. On New acquisition prepaid offer, if customer recharges 42 as First Time Recharge (FTR) then what amount will be added to the main account balance?
1. How can I check my segmented offer?
You can check segmented offer from My Robi app or by dialing *888# or *8050#
2. How can I check my Winback eligibility?
You can check winback offer by dialing *888# or *8050#
3. What is the latest Winback offer in Robi and validity?
You can check winback offer by dialing *888# or *8050#
1. What is International Roaming Services?
International Roaming (IR) is a service that allows subscribers of one mobile network to use his/her existing phone number in foreign operators’ networks while traveling outside the home country. Provided that Robi has roaming agreements with the respective operators in foreign countries
2. What kind of bundles do you have for postpaid roaming?
We have different types of roaming bundles of different validity for postpaid, you can check from my robi app or by dialing *123*8*2#
3. Where should I go to avail the International Roaming Services?
You can activate international roaming service from my robi app. Or you may visit any of your conveniently located Robi Walk-in Center along with the required documents or E-mail scan copies of required documents to 'firstname.lastname@example.org
4. What do I require to have a Robi International Roaming subscription?
The following requirement needs to be fulfilled to have international roaming subscription:
5. Can I activate Roaming even after leaving Bangladesh?
Yes, you can activate Roaming service easily from My Robi app or by sending your passport scan copy (personal data and emergency contact page, dollar endorsement page - SAARC portion must be endorsed against credit/ debit card) and both side scan copy of credit/ debit card (Back end signed & CVC number should be omitted/blurred) to email@example.com and following the replied instructions accordingly.
6. How can I check my postpaid available roaming bundle minutes?
You can check your remaining minutes for Postpaid roaming bundle by dialing *222*47#
7. How can I check the due bill of my roaming account?
You can check your roaming due bill from my robi app or you can check your due bill by dialing *1#
8. How can I pay my roaming due bill by my credit card?
You can pay your roaming due bill from My Robi App or by requesting our concern (mail to firstname.lastname@example.org) to charge the due bill from your credit card as soon as possible.
9. How to contact with Robi for any roaming related query?
If you encounter any difficulties with roaming service while you are in abroad, you can call Robi call center on +8801819232477. Calls will be charged at the call to Bangladesh rate from the country that you call from. You can also mail to email@example.com
10. Where should I contact for any complaint concerning of International Roaming Services?
11. I am now in Bangladesh, please stop the auto-renew option of my bundle.
Sir, roaming bundle is not auto-renewable while you are in Bangladesh.
12. I have a Bangladeshi Bank debit card. Is it possible to activate roaming service with this card?
Sir, if your debit card's currency is in $ Dollar then it is possible to activate roaming service in your number
13. I have activated roaming in my prepaid sim. Can I use internet while roaming in India?
Yes, you can. You have to select Vodaphone Idea network (VI India) in India.
14. I will leave the country tomorrow, Is my roaming service is active?
You can check your roaming status from roaming option of My Robi app or dial *123*100*11# to check your roaming plan and status.
1. How can I check special offer for me?
2. How can I check balance for special offer?
You can check all kind of balance from My Robi app. Also, you may check minute balance by dialing *222*8#; internet balance by dialing *3#
3. What should I remember to avail special offers?
Lisa Plaza, 140/1 Sadar Road, (in front of Shahid Minar), Barishal.
East-Coast Center (Ground Floor, 440/544, Sheikh Mujib Road (Opposite side of Faruk Chamber), Chowmuhoni Moor, Agrabad, Chattogram
Ramna Tower (Ground Floor), 36/7, CDA Avenue, Muradpur, Chattogram
Ibrahim Plaza, Tekpara ( Near Sikdar Mohal), Main Road, Cox’s Bazar-4700
Baitus Salam, Holding # 223/201, Jhautola, Cumilla.
Shop # 30 & 31, Cumilla maynamati shena kollan market, Maynamati Cumilla.
A.G. Tower, 1st Floor (beside Poura Market CNG stand), Kabirhat Road, Bashurhat, Noakhali
Nasim Bhuiyan Tower, 316, S.S.K Road, Feni-3900
Chowdhury Plaza, Ground Floor, 2515/1, Karimpur Road, Chowmuhani, Noakhali.
Robi Sheba, House- 753 (Ground floor), Satmosjid Road (beside Star Kabak dhanmondi 19), Dhanmondi
Suvastu Muskan Tower (Ground floor, Opposite of Nafi Tower), 56 Gulshan South Avenue, Gulshan-1, Dhaka-1212
Nishi Plaza, Plot#1, Avenue#4, Block-C, Section#6, Mirpur, Dhaka-1212
Rangs Tower, 68 Purana Paltan, Ground Floor, Dhaka (opposite to Azad Products)
Robi Sheba, Shop No:018(A), Block:D, Jamuna Future Park (Level-4), Ka-244, Progati Saroni, Baridhara, Dhaka-1229
Akhter Squre ground floor, 68 BB Road, Adjacent to Ukil Para Jam E Mosque, 2 no rail gate Narayanganj
NZ Center(Ground Floor), House 5, Road 12,Sector 6, Uttara Model Town, Dhaka
Hazrat Shah Jalal International Airport
Mansur Plaza, 401 M.K Road, Jashore
Assurance Nazir Tower (Ground Floor), Plot 65, Block B, Kemal Ataturk Avenue, Banani, Dhaka-1213
Nover Square,6/A,Bir Uttam M A Rob Sarak,House-5,Road-2,Dhanmondi,Dhaka-1205
Shahnawaz Bhaban, 9/C, Motijheel Commercial Area, Dhaka-1000, Bangladesh (Opposite to Modhumita Cinema Hall & Adjacent-North of Dhaka Stock Exchange Building)
Zubair Tower, 39 Sonargaon Janapath, (Opposite to Miktijudha KN Tower & Adjacent to Dutch Bangla Bank Ltd), East of Khalpar Laguna Stand, Sector-12, Uttara, Dhaka-1230
Munna Tower (Ground Floor), 7 K.D.A Avenue, Khulna
Alo Bhaban, Babur Ali Gate,NS Road, Kushtia
Ground Floor, 8 R. K. Mission Road, Mymensingh.
RD Tower, Shaid Abdul Jabbar Road,Kalibari, Jaleswaritola, Bogura
222, MM Plaza, Kumar Para, Rajshahi
Majeda Mension, Station Road, Rangpur
Taj Bhaban, Holding No: 858/815, Munshipara, Dinajpur
117-Azadi, Mirboxtula, Sylhet
44 Dhaka Sylhet Road, Moulvi Bazaar
9/2 Jashimuddin Road, Alipur C/A, Faridpur Sadar, Faridpur. (Opposite to Alipur Jamey Masjid and Adjacent/South to Alipur Graveyard Main Gate)
Atlanta Trade Center-Ground Floor, 23/A, M. M. Ali Road, Goal Pahar Moore, GEC, Chattogram.
Islam Mansion ( Ground Floor) Plot # 6606 Airport Road ( Near Shoikot Filling Station) CEPZ, Bandar Chattogram-4100
Alo Shopping Complex (1st Floor), Shop # 29-33, Guderbill, Teknaf, Cox’s Bazar, Bangladesh.
Haji Ali Manson, 1304 Chandina West Bazar, Chandina, Cumilla
Chamber of Commerce building (1st Floor), Puraton bus stand, Reserve bazar, Rangamati
Khayez Ahmed Shopping Center, Shop # 31 (Ground Floor), Noapara, Raozan, Chattogram
Golseher Tower, Keranirhat, Satkania, Chattogram
Selim Trade Center, Court Road, Khagrachari Sadar, Khagrachari
Robi Sheba, Shop No: 1, Bhuiyan Tower (Ground Floor), Holding No: 0199-01, Uttar Bazar, Shitakunda Old D. T. Road, Shitakunda Pouroshova, Chattogram
Shop 21, 23, 25 & 26 Gorostan Market Bandorban Main Road, Bandorban Sadar.
Ali Nur Complex (Ground Foor), Masjid-er Goli, Oxyzen Moore, Chattogram City, Chattogram
Jahir Market (1st Floor), Beside BRAC Bank, Thana Raster Matha, Chiringa, Chokoria, Cox’s Bazar
Shop:1, Ground Floor, Shobmeher Tower, Bhela Nagar, Dhaka Bus Stand (Opposite to Zilla Parishad Bhaban ), Narshingdi
Rustom Tower (1st Floor), 338-340, North Fakirpur, Bishwanath Main Road, Maijdi Court (Opposite of Pouro Kalyan High School) Noakhali-3800
Shop:1, Ground Floor, Mejbahuddin Villa, 131/1 Shahid Faruk Road, Jatrabari, Dhaka-1204
Shop: 1, Diana Tower, Block: B, House: 4, Main Road, Bonoshree, Rampura, Dhaka-1219 (Adjacent to BATA shop & AB Bank’s ATM Booth)
Shop:1, Ground Floor, Property Plaza, 66 New Circular Road, Mouchak, Dhaka-1217 (Opposites to Mouchak Market)
Bashir Tower(1st Floor), Kamal bazar, Mohora, Kalurghat, Chattogram-4208
Shop No-06 (1st Floor), Poura Super Market, 21/1 Mizanur Rahman Chowdhury Road, Chandpur Sadar, Chandpur-36000
Brilliant Taj (Ground Floor), 38 Jonson Road, Court Kachari, Rayshaheb Bazar, (Beside Bonoful Sweets & Opposite to Beauty Lachii Shop), PS: Sutrapur, Dhaka-1100
House-01, Road-1/Cha H.S.S. Road (Shahid Alamgir Sarak), Sweet Moore, (Opposite to Jhenaidah Sadar Thana), Jhenaidah Sadar, Jhenaidah-7300
Sun Flower, (Adjacent to Singer Show room), Victoria Road, Tangail Sadar, Tangail
654, Station Road, (Dhaka Bus Stand, Near to Shadhinata Chattar), Sirajgonj Pourashova, Sirajgong Sadar
Ground floor (Shop No- 01) of Sangram Tower, Sahid Kajol Shoroni Road, Palash Pool (Satkhira Main Road), Satkhira Sadar, Satkhira
DB Road, Polashbari Shorok, Gaibandha
Ground Floor & 1st Floor, Holding No-114/01, Ward No-2, Banchanagar, Laxmipur Pourashova, (Opposite to Lillah Jamey Masjid, Near to Mohila College) Laxmipur Sadar
Haji Chan Bhavan, House No: 54, Ward no: 4, Road: Notun Rasta, (Zinzira-Nababganj- Dohar sonjog sarak), Bandho Dakpara, Zinzira, Keraniganj, Dhaka-1310
Hakim Plaza, Ground floor, 168/169, College Road, Gulzar Circle, Beside Sadia's Kitchen,Chawkbazar, Chittagong.
Jahangir Center, Western Para Road (Beside Barisal Dalan), Bhola Sadar
Plot No.: 3972, Patiya Bus Stand, Patiya, Chattogram
Azim Building, 1075,Khatungonj,Chattogram
C-5, Jaleshwar, Shimul Tola Bus Stand, Aricha Road, Savar, Dhaka
Aposh Tower(Ground Floor), Aposh Housing & Developers Ltd. Holding No-97/1, Bypass Road, Laksham Sadar, Cumilla.
Holding No-56,M.R.Road, Zilapara, Magura-7600
Shop-1, MAS Square (Ground Floor) 727, Dhaka Road, Outpara, Chandona Chowrasta, Joydevpur, Gazipur City Corporation, Gazipur
Haji M.Siddique Market,(A-Block,1st floor),Bus stand, Hathazari, Chattogram
3528, North Borgacha, Half Rastar More, Sadar, Natore.
Ground Floor, Shop no-01, Hazi Mohosin Sarak, Nilphamari
86, Rail Road, Bagerhat
381, Latif School Road, Shobuj bag moor, Patuakhali Sadar, Patuakhali
27/2 Mirpur Road, Shaymoly, Dhaka
Chowdhury Tower (Ground Floor), Holding: 5/6, Hossain Shaheed Sohrawardy Road (Opposite to GPO and Adjacent to Alkoron), Kotowali, Chattogram-4200
Hazrat Toyebia Tower, Ground floor, 811 Alangker Moor (Near A.K. Khan Moor), Pahartali, Chattogram
07 TA Road, Ground Floor (Adjacent to Fokirer pool), Kazi Para, Bramhanbaria City, Bramhanbaria.
612, Borobazar, Jahangir More, Sadar, Kishoreganj
Hafizx complex-1st floor, holding no-1858, R K mission road, Habigong-3300
Beauty Plaza, Medical Road, Jamalpur
50, Post Office Road (opposite of Fire Service Office), Jhalkati
House# 54, Sadar Road, Sobujnagar, P.O- 5900. Sadar, Joypurhat
House# 415, Vill- Jagadhatripara, P.O- Munshigonj-1500, Sadar, Munshigonj
MRZ PLAZA, GHOSPARAMORE, HOSPITAL ROAD, KURIGGRAM SADAR, KURIGGRAM
Mazeda Complex, Ground Floor, Mission More, Lalmonirhat Sadar, Lalmonirhat
Shahid Bacchu Road (Bashtola), Madaripur
Abu Khan Shaheb Buidling, West Barguna, Sadar, Barguna
House# 206, General Hospital Road, Borobazar, Meherpur
College Road, Sadar, Chuadanga
Sikder Coplex, Rupgonj Bazar, Jashore Road, Norail
Dotto MARKET, Netrokona Sadar, NETROKONA
Ataikula Road, Jublee Road, Pabna
Afsar Plaza, Cinama Hall Road, Ponchogor Sadar, Ponchogor
104, Shotabdi Bhaban, Shahid Fazlul Haq Road, Pirojpur
158, M/S Alauddin Store, Khalif Potty, Rajbari
Majid Mansion, Near Shariatpur Govt. College More, Dhanuka, Shariatpur
Rezzaque Complex, ROGUNATH BAZZAR, Sherpur Sadar, Sherpur.
Neza Plaza (1st floor), Station Road, Sunamganj
H-42951, T & T road, Beanibazzar, Sylhet
Shahid Dr. Zikrul Haq Market, Shahid Dr. Zikrul Haq Road, Syedpur Sadar, Syedpur
490, Rahman Chamber, Benapole Bazar, Benapole
Shop # 19 & 20, Pouro Biponi, Manikganj
612, Borobazar, Jahangir More, Sadar, Kishoreganj
Taz Squre, Opposite of Sadar Hospital, Gopalganj
Khan Tower, Chalkdev para, Sorishahatir more, Main Road, Naogaon
House- 499, Batenkhar More (Opposite of Islami Bank), Sadar, Chapainawabganj
Zila Parishad Super Market, Noresh Chowhan Sarak, Thakurgaon Sadar, Thakurgaon-5100
101, Sheikh Abdul High Road, Amin Plaza, Mongla