1. How can I check all my active value-added services? 
You can check your active value-added services by dialing *5#

 2. How can stop all active VAS services? 
You may stop all your active VAS services just by dialing *9#. You may also stop VAS services form My Robi app which are shown in App.

 3. How can I activate Goongoon service? 
You can activate Goongoon service from My Robi app. You can also activate Goongoon service by dialing 28466

 4. How to deactivate Goongoon service? 
You can deactivate Goongoon service by following any of the below:

• From My Robi app
• Dial 846690 (within 24 hrs.)

 5. How to know about VAS service of Robi? 
You can know about all vas services from my robi app or just dial *123*6# (free of cost).

 6. How to unsubscribe from Amar Goongoon? 
You can unsubscribe amar goongoon from my robi app or just type STOPAG and send to 28466

 1. What is Jhotpot loan? 
Jhotpot loan is a loan service that allows customers to avail main account balance along with minute, internet, and combo bundle when customers’ main account balance is insufficient.

 2. How can I avail Jhotpot loan? 
You can avail Jhotpot loan from My Robi app. You may also avail Jhotpot loan service by dialing *8#

 3. What I need to do to opt-out from Jhotpot loan? 
You do not need to opt out as Jhotpot Balance is an on-demand service for every single time usage.

 4. How can I check On Demand Jhotpot Balance Status? 
You can check your Jhotpot balance status from My Robi App. Also, you may type “STATUS” and send to 8811 for checking Jhotpot balance status

 5. Where can I use the Jhotpot Balance? 
Jhotpot Balance is usable like main account balance. Such as:

• Any local voice calls [both Robi & other operator numbers
• SMS (any local SMS)
• Bundle/internet purchase etc.

 6. What would happen if I recharged after consuming Jhotpot Balance? 
Jhotpot Balance will be adjusted with immediate next recharge.

 7. What is the criteria to avail Jhotpot loan service? 

• Recharge at least 15 Taka monthly for the last 3 months
• Be on network for more than 3 months

 8. Is there any service charge for Jhotpot loan? 

• There is no service charge for below Tk12 loan
• For loan of Tk12 & above Tk.2 + taxes

 9. How can I check balance of Jhotpot loan? 
You can check all kind of balance from My Robi app. Also, you may check main account balance by dialing *1#, minute balance by dialing *222*2# and internet balance by dialing *3#

 1. What do I need to take to get a new connection of Robi? 
You need to provide your valid NID information and biometric fingerprint to get a new connection of Robi

 2. What is the new connection price of Robi SIM? 
BDT 250

 3. On New acquisition prepaid offer what is the base tariff? 
Any-net Tk 1.59/ min (10 sec pulse) without VAT & SD

 4. What is the base call rate/min on new postpaid acquisition offer? 
60p/min (1sec pulse) for 1st 30 days, after 30 days of activation 66p/min (1sec pulse), any-net without VAT & SD

 5. Tell me about Robi new connection offers? / What are the benefits of a new connection of Robi? 
You will get a number of benefits by joining Robi, to get the latest New Acquisition offer please visit:  www.robi.com.bd/en/personal/new-connection 

 6. On New acquisition prepaid offer, if customer recharges 42 as First Time Recharge (FTR) then what amount will be added to the main account balance? 
Tk 5

 1. How can I check my segmented offer? 
You can check segmented offer from My Robi app or by dialing *888# or *8050#

 2. How can I check my Winback eligibility? 
You can check winback offer by dialing *888# or *8050#

 3. What is the latest Winback offer in Robi and validity? 
You can check winback offer by dialing *888# or *8050#

 1. What is International Roaming Services? 
International Roaming (IR) is a service that allows subscribers of one mobile network to use his/her existing phone number in foreign operators’ networks while traveling outside the home country. Provided that Robi has roaming agreements with the respective operators in foreign countries

 2. What kind of bundles do you have for postpaid roaming? 
We have different types of roaming bundles of different validity for postpaid, you can check from my robi app or by dialing *123*8*2#

 3. Where should I go to avail the International Roaming Services? 
You can activate international roaming service from my robi app. Or you may visit any of your conveniently located Robi Walk-in Center along with the required documents or E-mail scan copies of required documents to 'myroaming@robi.com.bd

 4. What do I require to have a Robi International Roaming subscription? 
The following requirement needs to be fulfilled to have international roaming subscription:

• A Robi regular post-paid / pre-paid subscription.
• Int’l Credit/Debit Card both side copy. (Back part signature is mandatory same as IR Form). CVC number should be omitted/blurred.
• Passport copy of ‘Personal Information’ and ‘Dollar Endorsement’ page. US dollar endorsement should be done for same card for current year, or we will charge US $ 01 as advance IR payment
• Filled up International Roaming Subscription form. Soft Copies can be found at  www.robi.com.bd/en/personal/roaming/what-you-need-to-know/how-to-activate-robi-roaming 
• Security Deposit applicable for Post-paid customers only (Refundable).
  • Tk. 5,000 for Bangladeshi Nationals.
  • Tk. 50,000 for Foreigners.
  • No Security Deposit for Credit card holder of SCB, EBL, CBL, UCBL and Corporate Customer authorizing auto debit facility
• For prepaid customers, minimum $10 will be charged initially (lifetime validity)

 5. Can I activate Roaming even after leaving Bangladesh? 
Yes, you can activate Roaming service easily from My Robi app or by sending your passport scan copy (personal data and emergency contact page, dollar endorsement page - SAARC portion must be endorsed against credit/ debit card) and both side scan copy of credit/ debit card (Back end signed & CVC number should be omitted/blurred) to myroaming@robi.com.bd and following the replied instructions accordingly.

 6. How can I check my postpaid available roaming bundle minutes? 
You can check your remaining minutes for Postpaid roaming bundle by dialing *222*47#

 7. How can I check the due bill of my roaming account? 
You can check your roaming due bill from my robi app or you can check your due bill by dialing *1#

 8. How can I pay my roaming due bill by my credit card? 
You can pay your roaming due bill from My Robi App or by requesting our concern (mail to myroaming@robi.com.bd) to charge the due bill from your credit card as soon as possible.

 9. How to contact with Robi for any roaming related query? 
If you encounter any difficulties with roaming service while you are in abroad, you can call Robi call center on +8801819232477. Calls will be charged at the call to Bangladesh rate from the country that you call from. You can also mail to 123@robi.com.bd

 10. Where should I contact for any complaint concerning of International Roaming Services? 

• Dial +8801819232477 (From anywhere in the world)
• Email: 123@robi.com.bd
• WhatsApp: +8801886664121 (text only)

 11. I am now in Bangladesh, please stop the auto-renew option of my bundle. 
Sir, roaming bundle is not auto-renewable while you are in Bangladesh.

 12. I have a Bangladeshi Bank debit card. Is it possible to activate roaming service with this card? 
Sir, if your debit card's currency is in $ Dollar then it is possible to activate roaming service in your number

 13. I have activated roaming in my prepaid sim. Can I use internet while roaming in India? 
Yes, you can. You have to select Vodaphone Idea network (VI India) in India.

 14. I will leave the country tomorrow, Is my roaming service is active? 
You can check your roaming status from roaming option of My Robi app or dial *123*100*11# to check your roaming plan and status.

 1. How can I check special offer for me? 

• You can check special offer for your number from My offer option of My Robi App. Also, you can check special offer for your number by dialing *888#
• After purchasing, it may take up to 15 minutes for special offer to reflect in your number

 2. How can I check balance for special offer? 
You can check all kind of balance from My Robi app. Also, you may check minute balance by dialing *222*8#; internet balance by dialing *3#

 3. What should I remember to avail special offers? 

• Offers must be purchased on the day offer is communicated to you through SMS or by dialing *888#
• Special offer applicable for other numbers may not be available for your number
• To avail special offer, you must follow the offer availing channel (short code, easy load, My Robi app, My Robi app recharge, MFS, G-store etc.) communicated to you