Robi begins serving customers through WhatsApp Chatbots

First ever intelligent customer service based on Chatbots in Bangladesh.

Dhaka, July 26, 2020: Robi has once again taken the lead in the industry by introducing intelligent and interactive WhatsApp Chatbots to serve its customers. This is the first time, a telecom operator in Bangladesh has attempted to completely change the customer care service delivery mechanism with the touch of advanced digital solution like intelligent chatbots. Both, Robi and Airtel customers will be able to enjoy these innovative tools.

In order to avail the chatbot service, Robi customers need to knock on WhatsApp at 01886664121 and for the Airtel customers, the number is 01647771212. The chatbots have both English and Bengali language options.

Customers can easily recharge, purchase packs, manage their accounts and do much more using the WhatsApp chatbot service. In the backdrop of the ongoing Covid-19 pandemic, this solution could potentially be a life saver for its users as they don’t have to visit any customer care centres anymore, which naturally reduces their chances of contracting the virus.

Given growing reliance on digital lifestyle, Robi is observing a tremendous rise in demand for digital customer care. Chatbot based customer service aims to address these very demands. Since it doesn’t involve any human interaction, this provides a personalized care to everyone availing this service.

WhatsApp being one of the most popular social media apps in Bangladesh, provides the most easily accessible digital platform for customers to avail their digital customer care service from. WhatsApp has 1.5 billion users in 180 countries of the world.