What it is?

Robi/Airtel brings the 'Door step service' in Bangladesh, the most customer centric service ever. This service will allow a Robi/Airtel customer to enjoy all kind of service in their preferred place and convenient time. No longer you have to waste time and effort visiting our touch point.

Yes, we will be @ your place @ your time to provide your required services. We value your time and effort more than anything else.

 

Why should you choose doorstep service?

  • Save travel time
  • Avoid parking hassle
  • Avoid long queue
  • Uninterrupted service
  • At your convenient and comfort location
 

What are the services?

  • New connection Sales
  • SIM replacement / SWAP
  • Ownership Transfer
  • Re-charge
  • Cheque / bill/ document collection

 

How to generate services request?

  • Dial 123(Robi users) or 01819400400(Other user), Dial 786(Airtel users) or 01678600786(Other user)
  • Through USSD Request: Robi *123*8*5# and Airtel *121*5#
  • Through Mail request: Mail to doorstep@robi.com.bd
  • Through web Request: www.4gsimreplacement.com
 

Basic Requirements:

Sim replacement/Swap

For sim replacement customer needs to provide following document or information to our doorstep agent

 
  • Need NID information (DOB)
  • Customer service form need to sign will be provided by doorstep agent)
  • NID Number/ Copy
  • Fingerprint
  • Payments per service:  SIM Cost + doorstep service charge  
 

New connection

Customer can purchase SIM through Robi doorstep service

Required

  • Need photocopy of NID (both side)
  • One copy passport size Photograph
  • Fingerprint
  • Payments: SIM Cost+ doorstep service charge.
 

Service Areas:

Total 46 metro thanas in Dhaka (31), Chittagong (10), Bogra(1) Comilla (1), Khulna(1) Jessore (1) & Rangpur (1)

 
SL # Cluster Region Area Thana
1 Central Eastern Cluster Comilla Comilla Metro Comilla Adarsha Sadar
2 Central Southern Cluster Khulna Jessore KOTWALI
3 Central Southern Cluster Khulna Khulna KHULNA SADAR
4 North Western Cluster Rajshahi Bogra North BOGRA SADAR
5 North Western Cluster Rangpur Rangpur Metro RANGPUR SADAR
6 Central Southern Cluster Dhaka Metro Dhanmondi ADABOR
7 Central Southern Cluster Dhaka Metro Gulshan BADDA
8 Central Southern Cluster Dhaka North Uttara BIMAN BANDAR THANA
9 Central Southern Cluster Dhaka North Mirpur CANTONMENT
10 Central Southern Cluster Dhaka North Uttara DAKSHINKHAN
11 Central Southern Cluster Dhaka Metro Dhanmondi DHANMONDI
12 Central Southern Cluster Dhaka Metro Gulshan GULSHAN
13 Central Southern Cluster Dhaka Metro Lalbagh HAZARIBAGH
14 Central Southern Cluster Dhaka South Old Dhaka JATRABARI
15 Central Southern Cluster Dhaka North Mirpur KAFRUL
16 Central Southern Cluster Dhaka South Keraniganj KAMRANGIR CHAR
17 Central Southern Cluster Dhaka Metro Sabujbagh KHILGAON
18 Central Southern Cluster Dhaka North Uttara KHILKHET
19 Eastern Cluster Chittagong Metro Kotwali KOTWALI
20 Central Southern Cluster Dhaka Metro Lalbagh LALBAGH
21 Central Southern Cluster Dhaka North Mirpur MIRPUR
22 Central Southern Cluster Dhaka Metro Dhanmondi MOHAMMADPUR
23 Central Southern Cluster Dhaka Metro Ramna MOTIJHEEL
24 Central Southern Cluster Dhaka Metro Ramna NEW MARKET
25 Central Southern Cluster Dhaka North Mirpur PALLABI
26 Central Southern Cluster Dhaka Metro Ramna PALTAN
27 Central Southern Cluster Dhaka Metro Ramna RAMNA
28 Central Southern Cluster Dhaka Metro Sabujbagh SABUJBAGH
29 Central Southern Cluster Dhaka North Mirpur SHAH ALI
30 Central Southern Cluster Dhaka Metro Ramna SHAHBAGH
31 Central Southern Cluster Dhaka South Old Dhaka SHYAMPUR
32 Central Southern Cluster Dhaka South Old Dhaka SUTRAPUR
33 Central Southern Cluster Dhaka Metro Gulshan TEJGAON
34 Central Southern Cluster Dhaka Metro Gulshan TEJGAON IND. AREA
35 Central Southern Cluster Dhaka North Uttara UTTAR KHAN
36 Central Southern Cluster Dhaka North Uttara UTTARA
37 Eastern Cluster Chittagong Metro Kotwali BAKALIA
38 Eastern Cluster Chittagong Metro Halishahar BAYEJID BOSTAMI
39 Eastern Cluster Chittagong Metro Bandar CHITTAGONG PORT
40 Eastern Cluster Chittagong Metro Bandar DOUBLE MOORING
41 Eastern Cluster Chittagong Metro Halishahar HALISHAHAR
42 Eastern Cluster Chittagong Metro Halishahar KHULSHI
43 Eastern Cluster Chittagong Metro Kotwali KOTWALI
44 Eastern Cluster Chittagong Metro Halishahar PAHARTALI
45 Eastern Cluster Chittagong Metro Chandgaon PANCHLAISH
46 Eastern Cluster Chittagong Metro Bandar PATENGA
 

Notice Before:

  • Please collect carbon copy of customer service form
  • After payment, please ensure you have received your money receipt
  • Please provide your feedback(Y/N) to number 1209 through sms (free)
  • Y-if happy for the service
  • N-if unhappy for the service

Your continued feedback is highly solicited.

  • Robi/authority reserves the right to change, modify, cancel/terminate/stop this competition/contest/ quiz/campaign without assigning any reason whatsoever
  • Any decision in relation to the contest/ campaign/competition given by the Authority/Robi shall be considered and or construed as full and final
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