Contact Us (Support)

We're committed to helping you get the most out of your Robi experience. That's why we strive to provide the best customer service, 24 hours a day. For any queries or assistance, reach out to us any of our services below.


How do you want to contact us?

- Robi subscribers can simply dial 123 to access our 24-hour helpline service.

- Alternatively, they can call 158 for our IVR-based complaint helpline.

- Non-Robi Subscribers can call 01819 400400 for general information.

- For more information regarding our helpline, visit our 123 - Helpline page.

- Only Corporate Subscribers can call 1819210952-4 for their corporate connection related query.

- International Roaming Subscribers can call 01819232477.

- SMS to 8123 (from your Robi number)
– (TK 0.50 per SMS and 3% Supplementary Duty (SD) + 15% VAT on price inclusive of SD applicable).

Our customer service representatives are on Facebook and Twitter to help solve your queries 24 hours a day.

Please visit our Store Locator page for information on your nearest Customer Care Center.
You can also use our SMS-based Store Locator service.

For corporate affairs or media contact, please visit our Corporate Contact page.

  • Directly text to Robi Whatsapp number 01819000123 (from your Robi number 7 days a week, from 8:00 AM to 12:00 AM) or text to Viber [Public Account: Robi e-Sheba ] 7 days a week, from 8:00 AM to 12:00 AM.”
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