Robi Help Line

For any information… for any query regarding Robi product, offer & service … simply dial 123

We understand that for your versatile range of demands for new and innovative products, we need to provide the best customer service and take the least amount of your time. That’s why Robi launch new 123 helpline IVR with modern technology where you can get to know your balance, itemized bill, your own package, remaining internet data volume, know your existing fnf number & you can also add-delete fnf/partner number. Apart from all of these features we are the first time that offering the selective information through sms beside browses 123 IVR. IVR browsing charge 50 p/minute + Supplementary Duty (SD) + VAT on price inclusive of SD as like previous.10 second pulse also applicable.

123 provides you with both automated assistance as well as direct assistance from our trained staff who are always at your service… any time… anywhere... round the clock, 24 hours a day, 7 days a week, 365 days a year…

123 Quick Guide

 
  • Dial 123 and wait for the call to connect
    • For Bengali, press 1
    • For English, press 2
  • After Language selection you will get below option:
  • For your balance & account press 1
  • For fnf & packages press 2
  • For 3.5g & internet setting & Offer press 3
  • For promotional campaign press 4
  • For Goongoon, Radio & other Vas press 5
  • For Robi Sheba address & contact point’s press 6
  • To deactivate all value added service press 7
  • to change your language press 9.

After select above option you will get desire information by browsing different layer of IVR.


 
  • Dial 01819400400 and wait for the call to connect
    • For Bengali, press 1
    • For English, press 2
  • For promotional campaign press 1
  • For fnf & packages press 2
  • For 3.5g & internet setting & Offer press 3
  • For lock your lost connection press 4
  • For Goongoon, Radio & other Vas press 5
  • For Robi Sheba address & contact point’s press 6
  • For direct assistance from Robi customer care executive press 0
 

After select above option you will get desire information by browsing different layer of IVR.

Note: Language selection is not requiring for 2nd time from same number. Your language will be saving at the time of first selection. You can also change the language any time.

 

Robi Complaint IVR:
Robi customer can submit their compliant by dialing 158 IVR through Voice mail service. 158 IVR charges is absolutely free.

Robi e-Sheba Points

- SMS to 8123 (from your Robi number) – (TK 0.50 per SMS and 5% Supplementary Duty (SD) + 15 % VAT on price inclusive of SD applicable)
- Call to 01819 400400 (from any number)
- 158 from Robi number (Free of charge IVR based complaint helpline)
- Email to 123@robi.com.bd
- Robi Shomadhan online care
- Robifanz Facebook page
- TweetRobi Twitter page

Robi e-Sheba: WhatsApp [+8801819000123] 7 days a week, from 8:00 AM to 12:00 AM.

Robi e-Sheba: Viber [Public Account: Robi e-Sheba http://www.viber.com/robie-sheba ] 7 days a week, from 8:00 AM to 12:00 AM.

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