Wondering whether you have enough time to visit our Customer Care Centers for an information as simple as your current Friends and Family numbers? Or do you want to know about Robi's latest offers but do not have the time to visit our Centers?

We have the answer for you at your fingertips. Simply dial 123 from your Robi number and get the information you want… it is as simple as that…

We understand that for your versatile range of demands for new and innovative products, providing instant information is a must. Which is why 123 provides you with both automated assistance as well as direct assistance from our trained staff who are always at your service… any time… any where.

Easy to reach, 123 ensures instant and personalized support at your finger tips, round the clock, 24 hours a day, 7 days a week, 365 days a year…

For any information… for any query… for any complaint… simply dial 123…

A Quick Guide to 123: For language options -
  • For Bengali, press 1.
  • For English, press 2.
For Postpaid customers
  • For account information (usage, billing and Friends & Family numbers), press 1.
  • For information on latest packages, press 2.
  • For information on value added services, press 4.
  • For information on special services for Postpaid connections, press 5.
  • To leave a Voice Message, press 7.
  • For direct assistance from Customer Service Executive, press 0.
For Prepaid customers
  • For account information (usage, balance and Friends & Family numbers), press 1.
  • For information on latest packages, press 2.
  • For information on value added services, press 4.
  • For information on special services for Prepaid connections, press 5.
  • To leave a Voice Message, press 7.
  • For direct assistance from Customer Service Executive, press 0.
For General Information (through 01819 400400)
  • If you do not have an Robi number, press # (hash).
  • For information on latest packages, press 1.
  • For information on value added services, press 3.
  • For information on special services for Prepaid & Postpaid connections, press 4.
  • For Robi address and contact details, press 5.
  • To leave a Voice Message, press 6.
  • For direct assistance from Customer Service Executive, press 0.
Other 24/7 Customer Support & Assistance Points:
  • SMS to 8123 (from your Robi number) – (TK 1 per SMS and 15% VAT applicable)
  • Call to 01819 400400 (from any number)
  • 158 from Robi number (Free of charge IVR based complaint helpline)
  • Fax to +88 02 8832503 , +88  01819234329-01819234333
  • Email to    123@robi.com.bd

Through online Feedback and Query Form


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