You can buy a new connection from any of our Robi Customer Care Centers or from any of our authorized dealers / Robi Touch Points.
You need to provide 1 recent passport-size colored photograph, a National ID card (NID), another National ID card number of second contact person and payment for new connection.
a) If s/he doesn’t have the National ID card in his/her own name, then s/he has to take the new connection in the name of his/her parents who has NID card.
b) Only for Foreigners passport can be considered as valid ID.
It will take approximately 24 working hours (maximum) from the date you applied for the connection to be activated. It will only take 40 minutes if purchased directly from a Customer Care Center.
If you want to avail any after-sales service, such as SIM change, ownership change, address change etc., you have to bring along the ORIGINAL Ownership or Registration Document for us to verify your signature. Passport-size color photos may be required, depending on the service request
Usually a billing cycle depends on the day your service was activated. You can either find it out by receiving your first bill or call our 24-hour Support Helpline 123.
Usually your credit limit will be against the amount of security deposit you have kept with Robi. Example, if your deposit is Tk. 1000, then your credit limit will be Tk. 1000 as well. You have the option of increasing your credit limit by depositing an additional amount. In certain cases, the particular package that you bought may entitle you to a credit limit without having to deposit any security money. In this case also, you can increase your credit limit by depositing additional amounts.
This is in place both for the security of Robi's customers as well as Robi. The service will automatically be disconnected if the usage exceeds the credit limit. The service could even be disconnected within a billing cycle if the usage exceeds the credit limit.
There are many ways in which you could know your bill. You can call our Support Helpline 123 for automated and direct assistance.
Apart from making timely bill payments, you may also try making advanced bill payments to ensure that there is sufficient balance to accommodate your usage. Alternatively, you could also keep a high security deposit with us, whereby your credit limit will increase too. You can also keep yourself updated of your expenditure by sending SMS queries to 8PST (i.e. 8778) for your unbilled amount since the issue of your last Bill (UBL), or the amount in your last Bill (BIL) or the total balance amount yet to be paid to Robi (BAL).
You can pay your bills at the following banks - Eastern Bank Ltd., HSBC, Prime Bank Ltd and United Commercial Bank Ltd. In addition to the above bank branches, bank booths are available at our Robi Customer Care Centers for your convenience. You can also pay your bills after banking hours at our Customer Care Centers.
Moreover, you can pay your bills through scratch cards or electronic vouchers / Easyload. To do so simply follow the steps below:
Step 1: Go to the 'Message' option of your handset.
Step 2: Type PAY give space then type 13/14 digit recharge PIN of recharge voucher then give space, and then type the 11 digit Robi Postpaid mobile number whose bill you want to pay.
For Example: PAY 1234567890123 01810000000
Step 3: Send the SMS to 8PAY (i.e. 8729 on your number pad)
Reply: You will receive a confirmation message.
You can use any Prepaid or Postpaid connection to pay the bill against your account, using the above procedure. You can also pay your Postpaid bills using Robi Opener, another innovative Value-added Service for your convenience. Simply dial *140# and follow the menus hereafter.
For any sort of complaints and queries, you can visit any of our Robi Customer Care Centers. In addition, you can also call 123 from your Robi number for automated assistance or for direct assistance through Robi Customer Service Executive. You can also e-mail us to 123@Robi.com. You can also SMS your complaints / queries to 8123 from your Robi number (standard SMS charge applicable). The service is also available for calls through +880 1819 400400 from any number.
You can access our Support Helpline 123 / 01819 400400... 24 hours a day, 7 days a week, from anywhere in Bangladesh and also, from outside the country. All Robi Customer Care Centers are open 7 days of the week from 9:00 AM to 8:00 PM.
PIN stands for Personal Identification Number, which ensure the restriction of the unauthorized access of the Robi connection. Usually, all Robi SIM's are PIN enabled by default. Your sales person would have provided you with your default PIN number at the time of purchase. PUK stands for Personal Unblocking Key, which is needed to unblock the SIM card in case of three wrong attempts of the PIN numbers. This code will also be provided to you at the time of purchasing your connection. Please ensure that you keep these important numbers safely. Please contact our Customer Care Centers, for further assistance if required.
PIN2 and PUK2 are another set of security codes which are not activated by Robi at the time of issuing your SIM. The reason for this is due to certain services that could be activated with the use of these numbers such as Call Costs etc., are currently not provided by the network.
You are requested not to activate the PIN2 as we will not be able to provide the PUK2 which would help you unblock your connection.
In order to request for PIN and PUK codes, you are required to visit any Robi Customer Care Center with the original subscription / registration papers.
Yes, you can. You have to first dial 8121 to set up your voice mail box. It is a simple procedure where you will be initially asked to create a PIN code, thereafter just follow the voice recording. In order to divert calls to your voice mail, please go through your phone menu to find the different options available for diverting. The number for diverting calls is 8121.
You will not be able to send SMS if you have not set up the Message Center Number. Make sure that your SMS Center number is entered as +8801801000004. Your message format should be selected to either TEXT, SMS, STANDARD (depending on your handset). Through an Robi phone, you can send SMS to any other Robi mobile as well as any other mobile operators.
Yes, you will be able to send SMS overseas as well. Robi has provided SMS connectivity with around 450 operators in 167 countries.
It depends on the respective Package. However, it can be waived up to 100% as per usage.
Usually the minimum security deposit is set at Tk. 1000 for new connections. However, this amount may vary from package to package.
Both the original and the new customer should ideally be present at this time of the transaction. If the original customer cannot be present, a letter of authorization should be provided. All original documentation should be presented. A fee of Tk. 68 is applicable.
If the first party is out of the country, the second party can collect an ownership change form from the Robi office and send it to the first party through courier service for his signature or the First party may scan his signature and send it to the second party through the e-mail, which will be added with application form as his supporting document of signature.
If the original document of the previous owner is not available, then need to come with SIM card or connection packet or those are proof that subscriber is the owner of the connection.
Undertaking by second party that if any problem arises in future regarding this Mobile number, or any payment or bill related issue, customer will be responsible.
If you want to lock your connection, please fax the request letter as well as the photocopy of the Registration Form and Invoice to: +880 2 8832503, +880 18 19234329-333 (all users). Alternatively you can e-mail us a scanned copy of the above-mentioned papers to 123@Robi.com.bd or through SMS to 8123 (from any Robi number).
Yes, you can get your previous mobile phone in case of SIM change. In that case you need to visit Robi Sheba & pay SIM change fee(as when required) & bring along with registration doc.
For itemized bill service, please visit any Robi Customer Care Center and fill in the service request form. This service is available at a monthly charge of Tk 100 (incl. VAT). Itemized bill for past months are available upto three months only. Customer also can collect FREE E-itemized Bill through email
The minimum requirements to use GPRS are that you need to have an Robi connection and a GPRS compatible phone. If you have a GPRS compatible phone, please contact the Support Helpline or visit any Customer Care Center in order to receive the settings.
Postpaid customers can avail prepaid service simultaneously in same postpaid number.
Pls. visit our Robi Sheba & bring along with the SIM or connection packet or those are proof that subscriber is owner of the connection for collecting your registered document.